Terms of Use of ALIVE APP and of ALIVE profile

1. Introductory Provisions

1.1. These Terms of Use of ALIVE APP and of ALIVE profile (the “Terms”) set forth the rights and obligations of the operator and the user of the ALIVE APP and of the ALIVE profile.

1.2. The ALIVE APP mobile Application (the “APP”) and the user profile including the ALIVE profile user interface (“ALIVE profile”) are established and operated by GTS ALIVE s.r.o, Commercial Reg. No. 26193272, with its registered office at Na Maninách 1092/20, Holešovice, 170 00 Prague 7, registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 78560 (“GTS”).

1.3. The purpose of the APP is to provide a digital pass and access to a ALIVE profile, which will be displaying and storing issued cards, purchased insurance and other functionalities. In addition to that, if the user agrees so, relevant content will be displayed thereto, including receipt of selected commercial communication by electronic means, and as a reward the user may take advantage of the opportunity to participate in marketing events designed for news subscribers – such as consumer competitions.

1.4. The APP is intended without restriction for all natural persons (the “User”), including holders of any of the ALIVE, ISIC, ISIC SCHOLAR, ITIC and IYTC cards (the “Card”) and including holders of any Card or digital card issued during their studies at an educational establishment/school/university/higher education institution (the “School”) according to the internal procedures of the School.

1.5. The APP is intended without restriction for all persons who have concluded the ISIC travel insurance or health insurance mediated by GTS ALIVE Services s.r.o. (“GTS ALIVE Services”) or through the GTS system.

1.6. By using the APP or ALIVE profile, the User agrees and undertakes to comply with these Terms, and likewise acknowledges and declares that they understand the information on the processing of personal data in accordance with the Data Privacy Policy.

1.7. Acceptance of these Terms by the User means conclusion of an agreement on the provision of the ALIVE APP and ALIVE profile services between GTS and the User.

1.8. The content of the services is provided free of charge, unless the User is notified in advance of a paid service and agrees thereto by accepting separate conditions of the paid service.

1.9. A User under the age of 15 is entitled to conclude the agreement only with consent of their legal guardian.

2. ALIVE APP Functionalities

2.1. The APP includes the following features:

2.1.1. ALIVE APP features available without login/registration:

2.1.1.1. Discount finder = this functionality displays the nearest partners providing discounts or benefits for selected Cards with the option of sorting according to various criteria,

2.1.1.2. Viewing of competitions and events,

2.1.1.3. Viewing of information about GTS products.

2.1.2. Features available after logging in/registering to ALIVE profile:

2.1.2.1. Overview of valid Cards,

2.1.2.2. Overview of digital Cards,

2.1.2.3. Overview of purchased insurance and the option to download the relevant insurance policy documents,

2.1.2.4. Possibility to update the User’s personal data,

2.1.2.5. Possibility of generating a digital Card,

2.1.2.6. Favorite discounts, the possibility of saving discounts to the User’s favorites.

2.1.3. Features of the ALIVE APP marketing section:

2.1.3.1. Receipt of selected relevant news by all means according to personalized options (where Applicable), including electronic means,

2.1.3.2. Possibility of notifications according to settings,

2.1.3.3. Reward competitions for subscribers of selected news,

2.1.3.4. Adjustment of the displayed information according to the identified User’s preferences.

2.2. In addition to use in a mobile device, the APP can also be viewed in an Internet browser. By using the APP via an Internet browser, the User acknowledges that certain functionalities may be restricted and that it impossible to use the digital card functionality there. It is also possible that the APP will not be fully functional for some browsers or their versions.

2.3. ALIVE profile can be viewed in a web browser.

3. Registration/Login to ALIVE profile

3.1. The basic feature of the APP is to enable the use of all functionalities of ALIVE profile.

3.2. The content of the services is provided free of charge, unless the User is notified in advance of a paid service and agrees thereto.

3.3. The use of a Card is subject to the Rules of Use of Passes and Cards and the User is obliged to comply therewith.

3.4. GTS does not guarantee all services to be error-free, continuously available and/or to avoid damaging/hacking.

3.5. Specific use of a Card for specific purposes at a School is not provided by GTS but by the School; GTS is not responsible for options and forms of a Card use at Schools.

3.6. The card can be used within the GTS benefit network as well as within the ISIC Association international benefit network (the “Benefit Network”). A user with a valid Digital Card is entitled to the benefits and discounts offered within the Benefit Network, thus in accordance with the Terms of Benefits Provision.

3.7. Login to ALIVE profile in the APP is permanent. The User undertakes to protect access to the mobile device through Appropriate security features according to the mobile device (eg passwords, etc.) and to protect these security features (especially passwords).

3.8. In the event that the mobile device is lost or stolen, it is necessary to immediately change the access details to ALIVE profile. It is also possible to block the profile so that it is not misused. The procedure of blocking an profile is described in the document Terms of ALIVE profile Management.

4. ALIVE APP Marketing Section

4.1. The User is asked to agree with the marketing section and if they do so, relevant selected content is displayed thereto based on segmentation and profiling according to the Data Privacy Policy.

4.2. Subscribers to the marketing section are rewarded by getting the opportunity to participate in competitions. By participating in a competition the User agrees to its rules and undertakes to abide by the Conditions of Competitions and Events.

4.3. The content displayed in the APP can be set according to the User’s preferences. At the same time, only relevant content pursuant to Article 4.1 herein is displayed to the User.

5. ALIVE PROFILE User, Opening, Termination and Duration of Membership

5.1. ALIVE profile is intended without restriction for all natural persons (the “User”), including holders of any of the ALIVE, ISIC, ISIC SCHOLAR, ITIC and IYTC cards (the “Card”) and including holders of any Card or digital card issued during their studies at an educational establishment/school/university/higher education institution (the “School”) according to the internal procedures of the School.

5.2. ALIVE profile is also intended without restriction for all persons who have concluded the ISIC travel insurance or health insurance mediated by GTS ALIVE Services s.r.o. (“GTS ALIVE Services”) or bought within the GTS system.

5.3. By using ALIVE profile, the User agrees and undertakes to comply with these Terms, and likewise acknowledges and declares that they understand the information on the processing of personal data in accordance with the Data Privacy Policy.

5.4. Acceptance of these Terms by the User means conclusion of an agreement on the provision of services in the form of ALIVE profile management between GTS and the User.

5.5. The content of the services is provided free of charge, unless the User is notified in advance of a paid service and agrees thereto by accepting separate conditions of the paid service.

5.6. A User under the age of 15 is entitled to conclude the agreement only with consent of their legal guardian who shall also agree to personal data processing.

5.7. Users open their ALIVE profiles in the mobile ALIVE APP or through registration on the website www.isic.cz/profilalive/profil, by filling in properly and correctly their:

5.7.1. Name and surname,

5.7.2. Date of birth,

5.7.3. Telephone number,

5.7.4. Gender (optional).

By tapping the Appropriate button the User agrees with these Terms and gets acquainted with the processing of their personal data within the scope of ALIVE profile management.

5.8. The profile is established upon successful registration, which is confirmed by a confirmation e-mail.

5.9. The profile is established for an indefinite period.

5.10. Users are entitled to cancel their ALIVE profile at any time. To cancel ALIVE profile, Users shall proceed as follows: 5.10.1. Log in to the profile online through the link www.isic.cz/profilalive/profil, select the “cancel ALIVE profile” option and follow the instructions displayed.

5.11. GTS is entitled to terminate the management of ALIVE profiles or to change the profiles at any time. Among other things, GTS shall terminate a ALIVE profile in the event that:

5.11.1. GTS ceases to manage the ALIVE profiles registration or converts them into other profiles,

5.11.2. The User violates these Terms,

5.11.3. The User commits fraudulent conduct or unfair action towards GTS, attempts to circumvent these Terms or acts contrary to good manners.

5.11.4. The User requests termination of their personal data processing needed for management of ALIVE profile.

5.12. Each and any person is entitled to have only one ALIVE profile established.

5.13. GTS does not guarantee all services to be error-free, continuously available and/or to avoid damaging/hacking.

5.14. If the User confirms so in their browser or logs in to the profile via the ALIVE APP, then the login to ALIVE profile is permanent. The User undertakes to protect access to the mobile device through Appropriate security features according to the mobile device (eg passwords, etc.) and to protect these security features (especially passwords).

5.15. In the event that the mobile device is lost or stolen, it is necessary to immediately change the access details to ALIVE profile. It is also possible to block the profile so that it is not misused. To block ALIVE profile, Users shall proceed as follows: 5.15.1. Send an e-mail to info@isic.cz.

5.16. In case a User forgets their password, they can request a password recovery, in which case the User will receive an e-mail with a link for the password recovery and will be prompted to enter a new password; passwords must meet basic security rules.

6. Using the ALIVE APP and ALIVE profile

6.1. The APP is a copyrighted work and includes copyrights and other protected rights. The User undertakes not to violate and damage the rights of GTS and/or third parties when using the APP, to comply with the Applicable law and to act in accordance with these Terms and good manners.

6.2. Users are not authorized to:

6.2.1. Interfere with the security of the APP,

6.2.2. Abuse the APP,

6.2.3. Distribute harmful content, viruses or other dangerous software,

6.2.4. Violate the Applicable legislation and internal regulations of the School while using the APP.

6.3. Users acknowledge that the APP may have limited availability (in whole or in part) due to an update, a failure, a connection unavailability or as a result of third party’s actions.

6.4. GTS is entitled to entrust the operation of the APP to a third party and/or third parties at any time.

6.5. GTS is not responsible for the delivery of any messages and/or for any response of the APP and/or any functionality of the hardware that is used when using the Card within the APP.

6.6. GTS is not responsible for and is not obliged to provide regular maintenance or support of the APP, and is not obliged to perform its updates or development.

7. Licensing Provisions

7.1. GTS reserves all copyrights to the content of the ALIVE APP and ALIVE profile, including texts, graphics, source code and other copyrighted works in the sense of the Applicable legislation. The third parties’ rights are reserved too and are unaffected by the previous sentence.

7.2. The contents of the ALIVE APP and ALIVE profile may not be altered, copied or distributed in any way without the prior written consent of GTS.

7.3. Users are entitled to use the ALIVE APP and ALIVE profile only for private (non-commercial) purposes. Any commercial use or use other than provided for in these Terms is subject to the written consent of GTS.

7.4. If, in connection with the use of the APP or ALIVE profile, a copyrighted work in the sense of Act No. 121/2000 Coll., the Copyright Act, as amended (the “Copyright Act”), or another legally protected intangible asset (the “Work”) are created, which the User sends to GTS or publishes in the user environment of the APP or ALIVE profile, by posting or publishing of such a work the User grants to GTS a non-exclusive and free-of-charge consent to use the work (all parts thereof, including separately) for all known purposes, especially for publication on the

web, in communication channels or materials and for advertising, promotional and marketing purposes of GTS in terms of dissemination and use of such a work in the media, thus to an unlimited extent (including unlimited territorial, material, quantitative and temporal scope). GTS is not obliged to use this license and is entitled to modify the work for the needs thereof in accordance with the Copyright Act. If, in the sense of the Copyright Act, the author’s (the User’s) consent is required in order to handle the work in another way (eg for the purpose of its modification, processing, translation, use of a part thereof, creation of a joint work, etc.), it is understood that the consent was expressly granted by sending of the work to GTS in an above manner of posting/publishing. GTS is entitled to transfer (or sublicense) this license to third parties at its sole discretion. By the above described posting/publishing of the work, the user expressly declares that he/she is the author of the work and as such is entitled to grant the consents, and that the use of the work will in no way affect any third party’s rights, ie the rights of persons captured or displayed in the work, rights of the owners of assets or trademarks depicted or mentioned in the work, etc. All the necessary consents related to the work shall be settled by the User at his/her own expense and responsibility. In the event that the contrary is proven, the User shall be fully liable for all property and non-property damages incurred in this connection by GTS, and undertakes to immediately indemnify/atone for them in full. This in particular means that if, as a result of the lack of consent by the person concerned, GTS or another person suffer any material and/or non-material damage (eg by imposing thereto an obligation to provide satisfaction or a fine), the User shall be obliged to compensate or atone for the damage in full. In the above case, GTS shall be entitled not to publish the submitted work, or to delete the work already published.

7.5. At any time, upon prior request from GTS, the User undertakes to prove: by a written solemn declaration that he/she has created the work in question personally and that he/she has unlimited rights to grant other persons the right to use the work in all manners and to the extent specified above; by a written express consent of the person or all persons captured/mentioned in the work in question that they agree with capturing/mentioning of their person/name in the work and that they agree to the use of the work to the extent of the provisions herein. This Applies by analogy to the rights of owners of assets or trademarks or other third parties’ assets and interest protected by law depicted, mentioned or otherwise captured in the work, etc. If the User does not meet the above requirement, GTS shall be entitled not to publish the submitted work, or to delete the work already published.

8. Confidentiality

8.1. GTS does not provide the Users' confidential data to third parties, except in the case of GTS service providers, authorized processors of personal data and/or companies in the GTS Group providing the operation of the ALIVE APP and ALIVE profile.

8.2. By using the ALIVE APP and ALIVE profile, the User agrees that GTS is entitled to collect technical information in order to support the ALIVE APP and ALIVE profile, to facilitate provision of services within the ALIVE APP and ALIVE profile and/or to provide other services.

8.3. Processing of personal data while using the ALIVE APP and ALIVE profile is set forth in the Data Privacy Policy.

8.4. The User undertakes to protect access to the ALIVE APP and ALIVE profile and not to allow access thereto to third parties.

8.5. The User undertakes to notify GTS at the contacts above of any important facts that could jeopardize the confidentiality of the ALIVE APP, ALIVE profile and the Card, and/or that could cause other harm to GTS/third parties.

9. Final Provisions

9.1. The agreement on the provision of the ALIVE APP and ALIVE profile services shall stay in force until terminated by the User and/or GTS.

9.2. GTS is entitled to terminate operation of the APP or to modify the APP at any time.

9.3. The User is entitled to terminate the use of the APP (withdraw from the agreement) at any time, as follows:

9.3.1. By uninstalling the APP from all the User’s mobile devices,

9.4. The agreement shall terminate upon completion of the uninstallation and/or by expiration of 7 working days from notification of termination of the APP operation by GTS and/or upon submission of a request for termination by the User to GTS.

9.5. Once the agreement is terminated, it is impossible to use functionalities of the APP according to these Terms; ie for example: the User will not be able to view the digital card and will be limited to the use of their plastic card only, and will only have access to ALIVE profile via the web interface.

9.6. The operation of the APP, the user profile and the Terms are governed by the laws of the Czech Republic. Any dispute, unless settled amicably, shall be decided by a competent court in the Czech Republic.

9.7. GTS is not responsible for the availability of the APP, ALIVE profile and/or components thereof.

9.8. The User is not entitled to compensation for damages incurred during the use of the APP, ALIVE profile and/or due to their unavailability.

9.9. In the event that the APP or the user profile contains links to third parties’ websites, GTS shall not be responsible for their content and for these links.

9.10. These Terms are effective from 1 April 2021. GTS has the right to change the Terms with effect from the date of notification.