Terms of Use of ALIVE APP and of ALIVE profile

1. Introductory Provisions

1.1. These terms and conditions of using the ALIVE APP and the ALIVE profile (hereinafter referred to as the “Terms”) serve to regulate the rights and obligations of the Operator and the User of the ALIVE APP application and the ALIVE profile.

1.2. The ALIVE APP mobile application (hereinafter referred to as the “Application” or “ALIVE APP”) and the user profile incorporating user interface of the ALIVE profile (hereinafter referred to as the “ALIVE profile”) are established and operated by the company GTS ALIVE s.r.o., Company Number 26193272, having its registered office at Na Maninách 1092/20, Holešovice, 170 00 Praha 7, entered in the Commercial Register maintained at the Metropolitan Court in Prague, file C 78560 (hereinafter referred to as “GTS ALIVE”).

1.3. The purpose of the Application is to provide digital ID and access to a single ALIVE profile, which shall display and maintain issued ID and cards, purchased insurance, and other functionalities. Should the User agree, relevant content shall be displayed to that User, including selected commercial communications, by electronic means, whereby, as a reward, the User may also take advantage of the opportunity to participate in marketing campaigns for news subscribers – for example, consumer competitions.

1.4. The Application is intended, without restriction, for all natural persons (hereinafter referred to as the “User”), including holders of ALIVE ID with ISIC, ALIVE ID with ISIC SCHOLAR, ALIVE ID with ITIC, ALIVE ID with IYTC, ALIVE ID graduate, ISIC, ISIC SCHOLAR/School pupil, IYTC, ITIC, ALIVE student, ALIVE employee, and ALIVE graduate ID (hereinafter referred to as “ID”) (including holders of ID or digital ID issued during studies (and to graduates) by an educational facility/school/university/college (hereinafter referred to as“Schools”) according to the internal procedures of the relevant School) and ALIVE membership cards (hereinafter referred to as a “Card”).

1.5. The Application is intended, without restriction, for all persons who have arranged ISIC travel insurance or health insurance through GTS ALIVE Services s.r.o. (hereinafter referred to as “GTS ALIVE Services”) or in the GTS ALIVE system.

1.6. By using the Application or the ALIVE profile the User agrees with and undertakes to adhere to these Terms and acknowledges and declares that he/she understands the information about personal data processing according to the Personal Data Privacy Policy.

2. ALIVE APP Functionalities

2.1. The APP includes the following features:

2.1. Overview of functions:

2.1.1. Functions of ALIVE APP available without login/activation:

  • Discount search = this function displays to you the closest partners providing discounts or benefits for selected ID, whereby that which is displayed may be sorted according to various criteria;• Displaying competitions and special offers;
  • Displaying information about GTS ALIVE products.

2.1.2. Functions available after login to/activation of the ALIVE profile:

  • Overview of valid ID;
  • Overview of digital ID;
  • Overview of purchased insurance and the opportunity to download the relevant documentation relating to the insurance contract;
  • The opportunity to update the User’s personal data (which proceeds solely vis-à-vis GTS ALIVE);
  • The opportunity to generate digital ID;
  • Popular discounts, the opportunity to save discounts in favourites.

2.1.3. Functions of the ALIVE APP marketing section:

  • Receiving selected relevant news through all means according to any set preferences, including electronic means;
  • The option of notifications according to settings;
  • Competitions for rewards for the recipients of selected news;
  • Adaptation of the displaying of information according to the User’s ascertained preferences;
  • For graduate ID, the opportunity to receive notification from the School as part of a graduate club.

2.2. Information on the displaying of digital ID:

Digital ID is displayed automatically upon its creation, or the Application ascribes it to the User based on his/her unique identifier.

In the event that a digital ID is not displayed to the User, the User may contact technical support at info@isic.cz.

The following types of ID may be displayed in the Application:

ALIVE ID multi-purpose ID:

  • ALIVE ID with international ISIC licence (“ALIVE ID with ISIC”);
  • ALIVE ID with international ISIC SCHOLAR licence (“ALIVE ID with ISIC SCHOLAR”);
  • ALIVE ID with international IYTC licence (“ALIVE ID with IYTC”);
  • ALIVE ID with international ITIC licence (“ALIVE ID with ITIC”);
  • ALIVE ID graduate.

Other ID:

  • ISIC;
  • ISIC SCHOLAR/School pupil;
  • ITIC;
  • ALIVE student, ALIVE employee, and ALIVE graduate;
  • ALIVE membership cards.

2.3. Other information

In addition to its usage on a mobile device, the Application may also be displayed via Internet browser. By using the Application via Internet browser, the User acknowledges that certain functions might be limited and that it is not possible to use the digital ID function. It is also possible that the Application will not be entirely functional for certain browsers.

The ALIVE Profile may be displayed in an Internet browser.

3. Registration/Login to ALIVE profile

3.1. The fundamental function of the Application is facilitating the use of all functions of the ALIVE profile.

3.2. The content of the services is provided free-of-charge, unless the User is notified in advance of a paid service and agrees to this.

3.3. The use of ID is subject to the Rules of Using ID and Cards and the User is under obligation to adhere to these.

3.4. GTS ALIVE provides no guarantee that all services will be flawless, continually available, and / or that they will not be damaged / attacked.

3.5. The specific use of ID for a specific function at Schools is not ensured by GTS ALIVE, but by the School, and GTS ALIVE is not responsible for the possibilities and ways of using ID at Schools.

3.6. ID may be used within the GTS ALIVE benefits network and in the international ISIC Association benefits network (hereinafter referred to as the “Benefits Network”). A User with a valid Digital ID has the right to the benefits and discounts contained in the Benefits Network according to the Rules of Using ID and Cards.

3.7. Login to the ALIVE profile in the Application is permanent. The User undertakes to protect access to a mobile device using the relevant security elements according to the mobile device (for example, passwords, etc.) and to protect such security elements, in particular passwords.

3.8. In the case of loss or theft of a mobile device, it is necessary to immediately change access data to the ALIVE profile. It is also possible to block the profile such that it cannot be misused. The procedure involved in blocking the profile is described in Terms and conditions of managing the ALIVE profile.

4. ALIVE APP Marketing Section

4.1. The User is asked to agree with the marketing section and if they do so, relevant selected content is displayed thereto based on segmentation and profiling according to the Data Privacy Policy.

4.2. Subscribers to the marketing section are rewarded by getting the opportunity to participate in competitions. By participating in a competition the User agrees to its rules and undertakes to abide by the Conditions of Competitions and Events.

4.3. The content displayed in the APP can be set according to the User’s preferences. At the same time, only relevant content pursuant to Article 4.1 herein is displayed to the User.

5. ALIVE Profile User, Creation, termination of membership and duration of ALIVE profile

5.1. The ALIVE profile is intended, without restriction, for all natural persons irrespective of whether they have ID or not.

5.2. The ALIVE profile is also intended for those who have taken out insurance with GTS ALIVE Services.

5.3. By using the ALIVE profile, the User agrees with and undertakes to adhere to these Terms and acknowledges and declares that he/she understands the information about personal data processing according to the Personal Data Protection Policy.

5.4. Acceptance of these Terms by the User results in the conclusion in the contract on the provision of services in the form of managing an ALIVE profile between GTS ALIVE and the User.

5.5. The content of the services is provided free-of-charge, unless the User is notified in advance of a paid service and agrees to this by accepting separate terms and conditions.

5.6. A User under the age of 15 years may enter into a contract (draw services of the information society) only when his/her legal guardian agrees, whereby such legal guardian also consents to personal data processing.

5.7. The User sets up the ALIVE profile in the ALIVE APP mobile application or by activating it on the website www.isic.cz/profilalive/profil by providing the following information in a due manner and accurately:

  • First name and surname;
  • Date of birth;
  • Telephone number;
  • Sex (optional).

By tapping the relevant confirmation button, the User agrees with these Terms and familiarises himself/herself with personal data processing during the management of the ALIVE profile.

5.8. The profile is created following successful activation, confirmed by a confirmation e-mail.

5.9. The profile is created for an indefinite term.

5.10. The User may cancel his / her profile at any time. The User may cancel online by signing into the profile at www.isic.cz/profilalive/profil, choosing ”Cancel ALIVE profile”, and proceeding according to the information displayed.

5.11. GTS ALIVE may cancel the management of ALIVE profiles or change profiles at any time. GTS ALIVE shall cancel an ALIVE profile on the following grounds, inter alia:

  • GTS ALIVE ends the activity of managing activated ALIVE profiles or changes them to other profiles.
  • The User is in breach of these Terms.
  • The User is guilty of fraudulent conduct or unfair action in relation to GTS ALIVE or attempts to circumvent these Terms or acts contrary to good morals.
  • The User requests the termination of personal data processing for the purpose of managing an ALIVE profile.

5.12. Each person may have only one ALIVE profile.

05.13 GTS ALIVE provides no guarantee that all services will be flawless, continually available, and/or that they will not be damaged/attacked.

05.14 Should the User confirm as such in his/her browser or register for the profile via ALIVE APP, registration for the ALIVE profile is permanent. The User undertakes to protect access to a mobile device using the relevant security elements according to the mobile device (for example, passwords, etc.) and to protect such security elements, in particular passwords.

5.15. In the case of loss or theft of a mobile device, it is necessary to immediately change access data to the ALIVE profile. It is also possible to block the profile such that it cannot be misused. The procedure involved in blocking a profile is as follows: Sending an e-mail to info@isic.cz.

5.16. Should the User forget his/her password, he / she may apply for password renewal, and in such case the User shall be sent a link to password renewal by e-mail and the User shall be called on to enter a new password, which must comply with basic security rules.

 

6. Using the ALIVE APP and ALIVE profile

6.1. The APP is a copyrighted work and includes copyrights and other protected rights. The User undertakes not to violate and damage the rights of GTS ALIVE and / or third parties when using the APP, to comply with the Applicable law and to act in accordance with these Terms and good manners.

6.2. Users are not authorized to:

  • Interfere with the security of the APP;
  • Abuse the APP;
  • Distribute harmful content, viruses or other dangerous software;
  • Violate the Applicable legislation and internal regulations of the School while using the APP.

6.3. Users acknowledge that the APP may have limited availability (in whole or in part) due to an update, a failure, a connection unavailability or as a result of third party’s actions.

6.4. GTS ALIVE is entitled to entrust the operation of the APP to a third party and/or third parties at any time.

6.5. GTS ALIVE is not responsible for the delivery of any messages and / or for any response of the APP and/or any functionality of the hardware that is used when using the Card within the APP.

6.6. GTS ALIVE is not responsible for and is not obliged to provide regular maintenance or support of the APP, and is not obliged to perform its updates or development.

7. Licensing Provisions

7.1. GTS ALIVE reserves all copyrights to the content of the ALIVE APP and ALIVE profile, including texts, graphics, source code and other copyrighted works in the sense of the Applicable legislation. The third parties’ rights are reserved too and are unaffected by the previous sentence.

7.2. The contents of the ALIVE APP and ALIVE profile may not be altered, copied or distributed in any way without the prior written consent of GTS ALIVE.

7.3. Users are entitled to use the ALIVE APP and ALIVE profile only for private (non-commercial) purposes. Any commercial use or use other than provided for in these Terms is subject to the written consent of GTS ALIVE.

7.4. If, in connection with the use of the APP or ALIVE profile, a copyrighted work in the sense of Act No. 121/2000 Coll., the Copyright Act, as amended (the “Copyright Act”), or another legally protected intangible asset (the “Work”) are created, which the User sends to GTS ALIVE or publishes in the user environment of the APP or ALIVE profile, by posting or publishing of such a work the User grants to GTS ALIVE a non-exclusive and free-of-charge consent to use the work (all parts thereof, including separately) for all known purposes, especially for publication on the web, in communication channels or materials and for advertising, promotional and marketing purposes of GTS ALIVE in terms of dissemination and use of such a work in the media, thus to an unlimited extent (including unlimited territorial, material, quantitative and temporal scope). GTS ALIVE is not obliged to use this license and is entitled to modify the work for the needs thereof in accordance with the Copyright Act. If, in the sense of the Copyright Act, the author’s (the User’s) consent is required in order to handle the work in another way (eg for the purpose of its modification, processing, translation, use of a part thereof, creation of a joint work, etc.), it is understood that the consent was expressly granted by sending of the work to GTS ALIVE in an above manner of posting/publishing. GTS ALIVE is entitled to transfer (or sublicense) this license to third parties at its sole discretion. By the above described posting/publishing of the work, the user expressly declares that he / she is the author of the work and as such is entitled to grant the consents, and that the use of the work will in no way affect any third party’s rights, ie the rights of persons captured or displayed in the work, rights of the owners of assets or trademarks depicted or mentioned in the work, etc. All the necessary consents related to the work shall be settled by the User at his/her own expense and responsibility. In the event that the contrary is proven, the User shall be fully liable for all property and non-property damages incurred in this connection by GTS ALIVE, and undertakes to immediately indemnify / atone for them in full. This in particular means that if, as a result of the lack of consent by the person concerned, GTS ALIVE or another person suffer any material and/or non-material damage (eg by imposing thereto an obligation to provide satisfaction or a fine), the User shall be obliged to compensate or atone for the damage in full. In the above case, GTS ALIVE shall be entitled not to publish the submitted work, or to delete the work already published.

7.5. At any time, upon prior request from GTS ALIVE, the User undertakes to prove: by a written solemn declaration that he/she has created the work in question personally and that he/she has unlimited rights to grant other persons the right to use the work in all manners and to the extent specified above; by a written express consent of the person or all persons captured / mentioned in the work in question that they agree with capturing/mentioning of their person/name in the work and that they agree to the use of the work to the extent of the provisions herein. This Applies by analogy to the rights of owners of assets or trademarks or other third parties’ assets and interest protected by law depicted, mentioned or otherwise captured in the work, etc. If the User does not meet the above requirement, GTS ALIVE shall be entitled not to publish the submitted work, or to delete the work already published.

8. Confidentiality

8.1. GTS ALIVE does not provide the Users’ confidential data to third parties, except in the case of GTS ALIVE Service providers, authorized processors of personal data and/or companies in the GTS ALIVE Group providing the operation of the ALIVE APP and ALIVE profile.

8.2. By using the ALIVE APP and ALIVE profile, the User agrees that GTS ALIVE is entitled to collect technical information in order to support the ALIVE APP and ALIVE profile, to facilitate provision of services within the ALIVE APP and ALIVE profile and / or to provide other services.

8.3. Processing of personal data while using the ALIVE APP and ALIVE profile is set forth in the Data Privacy Policy.

8.4. The User undertakes to protect access to the ALIVE APP and ALIVE profile and not to allow access thereto to third parties.

8.5. The User undertakes to notify GTS ALIVE at the contacts above of any important facts that could jeopardize the confidentiality of the ALIVE APP, ALIVE profile and the Card, and / or that could cause other harm to GTS ALIVE / third parties.

9. Final Provisions

9.1. A contract on the provision of services within the ALIVE APP application and the ALIVE profile remains in place unless terminated by the User and/or GTS ALIVE.

9.2. GTS ALIVE may cancel the operation of the Application or change the Application at any time.

9.3. The User may cancel the use of the Application (terminate the contract) at any time, whereby the User uninstalls the Application from all of its mobile devices.

9.4. The contract expires with the completion of uninstalling and / or with the passing of 7 business days from submission of notification of cancellation of the operation of the Application by GTS ALIVE or submission of an application for cancellation by the User to GTS ALIVE.

9.5. It is not possible to use the functions of the Application according to these Terms following the expiration of the contract, meaning, for example, that the User will not be able to display a digital ID, and will be able to use only plastic ID, and will only have access to his / her ALIVE profile via web interface.

9.6. The operation of the Application, the ALIVE Profile, and the Terms are governed by the law of the Czech Republic. Any dispute, if not resolved by conciliation, shall be decided by the court having jurisdiction in the Czech Republic.

9.7. GTS ALIVE is not responsible for the availability of the Application, the ALIVE Profile, and/or the component parts thereof.

9.8. The User has no right to compensation for loss or damage incurred when using the Application and/or the ALIVE Profile and/or on account of its unavailability.

9.9. In the event that the Application or the ALIVE Profile contains links to third-party websites, GTS ALIVE is not responsible for their content or for those links.

9.10. These Terms enter into effect on 1 September 2022, whereby GTS ALIVE has the right to amend the Terms, with effect as of the date of announcement.